How to: Request Assistance - ATM / IT Help Desk

Student Services

Faculty and Staff Services

Student Resources

Should you need help to install Office 365, access your HU email, install an antivirus, or register your devices to use our Wifi across campus. We can help you with it. Below are listed some of the services that we provide.

Follow the instructions below for logging into the portal (https://mycampus.hamptonu.edu/)
The default format for your username and password is:
Username: 8-digit HUID#
Password: firstname initial + lastname initial + last 4 digits of HUID# (the password is case sensitive)
Example:
John Smith
User Name: 00012345
Password: js2345

You can unlock your account and change your password using Password Manager.  Before you do it, you have to setup your account online. Click on the following link to read more instructions.

Already Registered? Access Password Manager.

Be advised that your portal credentials are also associated with your INFOTECH account.

Please contact the Office of the Registrar at 757-727-5324.

To access HUNet Administrative Services directly please go here

If you have questions or any Blackboard support needs, please refer to this link http://wp.hamptonu.edu/cit/blackboard/

Device registration is necesary if you want to be able to use Hampton University’s network. Every student can have up to 5 devices registered with our network. In order for us to register it, we will need some information from you and your device. Click here to register your device.

Instructor Resources

Our Helpdesk team members can assist you with several tech-related issues.  Our mission is to delivery prompt and effective service to support all the departments within our campus. Below are listed some of the services that we provide.

You can unlock your account and change your password using Password Manager.  Before you do it, you have to setup your account online. Click on the following link to read more instructions.

Already Registered? Access Password Manager.

Be advised that your portal credentials are also associated with your INFOTECH account.

 

If you have questions or any Blackboard support needs, please refer to this link http://wp.hamptonu.edu/cit/blackboard/

We repair and maintain all Computers and Printers owned by our University.  Is the Computer at your office running slow? Certain software not working properly? Create a Work Request and one of our team members will follow up with you.

Are you having network and connectivity issues while using our services? You can call our Helpdesk at extension 5959, or create a Work Request and one of our team members will assist you.

To make our services more efficient, and be able to support our users base, we encourage all students and faculty member to follow the steps listed above as self-service help. If you follow the steps and continue to have issues you can contact us using the link below.

ATM Help Desk Office Hours:

ATTENTION: Our hours have changed due to COVID-19. Call us for more information.

To facilitate recent changes, the ATM modified hours are: Monday – Friday 8am-5pm (except holidays).  If you have any tech-related questions please create a Helpdesk Ticket and submit to the CIT/ATM Help Desk for help.

  • For non-urgent questions and concerns, email: HelpDesk@hamptonu.edu
  • For urgent technology support, contact the Help Desk Coordinator
  • Walk-in support is currently unavailable

Do you need to know more about how to use our services? Check the "How-To" listed below

How To: Campus WIFI

Instructions for connecting to the Hampton University Campus Wireless Networks There are multiple WIFI Network SSID’s that can connect you to campus Wireless.   The process

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MyCampus Portal and HUNet

HUNet Administrative Services where prospective students can apply to Hampton University or current students can update personal information, register for classes, view their grades and

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How to Register Devices

Gaming and Media Devices: Connect your Gaming device or TV through Hampton University’s wired or wireless network. The device registration process is simple. Device registration

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