How To: Request Assistance

Getting Assistance from ATM/ HelpDesk

Are you a student that needs help?

Email us at

To Change your Password using password manager use the following link:

One Identity Password Manager

Are you a Faculty member and need help?

Click here to Submit a Helpdesk Ticket

  • Open a browser, type
  • At the login prompt enter you infotech credentials to log in
  • Under CIT Ticketing, Select HelpDesk Work Request.

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Changes to Support the COVID-19 Response

ATM Helpdesk Office Hours:

To facilitate recent changes, the ATM modified hours are: Monday – Friday 8am-5pm (except holidays).  If you have any tech-related questions please create a Helpdesk Ticket and submit to the CIT/ATM Help Desk for help.

  • For non-urgent questions and concerns, email:
  • For urgent technology support, contact the Help Desk Coordinator
  • Walk-in support is currently unavailable

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