How To: Request Assistance

Getting Assistance from ATM/ HelpDesk

Are you a student that needs help?

Email us at helpdesk@hamptonu.edu

To Change your Password using password manager use the following link:

One Identity Password Manager

Are you a Faculty member and need help?

Click here to Submit a Helpdesk Ticket

  • Open a browser, type admin.hamptonu.edu.
  • At the login prompt enter you infotech credentials to log in
  • Under CIT Ticketing, Select HelpDesk Work Request.

Are you having connectivity issues with BlackBoard? We recommend you to use Google Chrome as your main Internet Browser.

Changes to Support the COVID-19 Response

ATM Helpdesk Office Hours:

To facilitate recent changes, the ATM modified hours are: Monday – Friday 8am-5pm (except holidays).  If you have any tech-related questions please create a Helpdesk Ticket and submit to the CIT/ATM Help Desk for help.

  • For non-urgent questions and concerns, email: HelpDesk@hamptonu.edu
  • For urgent technology support, contact the Help Desk Coordinator
  • Walk-in support is currently unavailable

I need help with my:


Password


Blackboard


Computer


Media


Network


Website