How to: Request Assistance - ATM / IT Help Desk

Student Services

Faculty and Staff Services

Student Resources

Whether you need help installing Microsoft Office 365, accessing your HU email, installing antivirus software, or registering your devices to use campus Wifi, we can help you with it. Listed below are some of the services that we provide.

Follow the instructions below for logging into the portal (https://mycampus.hamptonu.edu/)
The default format for your username and password is:
Username: 8-digit HUID#
Password: firstname initial + lastname initial + last 4 digits of HUID# (the password is case sensitive)
Example:
John Smith
User Name: 00012345
Password: js2345

You can unlock your account and change your password using Password Manager.  Before you do it, you have to setup your account online. Click on the following link to read more instructions.

Already Registered? Access Password Manager.

Be advised that your portal credentials are also associated with your INFOTECH account.

Please contact the Office of the Registrar at 757-727-5324.

To access HUNet Administrative Services directly please go here

If you have questions or any Blackboard support needs, please refer to this link https://wp.hamptonu.edu/cit/blackboard/

Device registration is necesary if you want to be able to use Hampton University’s network. Every student can have up to 5 devices registered with our network. In order for us to register it, we will need some information from you and your device. Click here to register your device.

Instructor Resources

Our Helpdesk team members can assist you with several tech-related issues. Our mission is to support all of HU’s departments and offices by delivering prompt and effective service. Listed below are some of the services that we provide.

You can unlock your account and change your password using Password Manager.  Before you do it, you have to setup your account online. Click on the following link to read more instructions.

Already Registered? Access Password Manager.

Be advised that your portal credentials are also associated with your INFOTECH account.

 

If you have questions or any Blackboard support needs, please refer to this link https://wp.hamptonu.edu/cit/blackboard/

We repair and maintain all Computers and Printers owned by our University.  Is the Computer at your office running slow? Certain software not working properly? Create a Work Request and one of our team members will follow up with you.

Are you having network and connectivity issues while using our services? You can call our Helpdesk at extension 5959, or create a Work Request and one of our team members will assist you.

To more efficiently provide services and to support our user base, we encourage all students, faculty, and staff members to follow the self-service steps listed above. If you still need help after using the self-service steps, you can contact us by using the link below.

ATM Help Desk Office Hours:

ATTENTION: Our hours have changed due to COVID-19. Call us for more information.

To facilitate recent changes, the ATM modified hours are: Monday – Friday 8am-5pm (except holidays).  If you have any tech-related questions please create a Helpdesk Ticket by emailing helpdesk@hamptonu.edu.

  • For non-urgent questions and concerns, email: HelpDesk@hamptonu.edu
  • For urgent technology support, contact the Help Desk Coordinator
  • Walk-in support is currently unavailable

Do you need to know more about how to use our services?
Check out the "How-To" guides listed below.

How to Register Devices

Gaming and Media Devices: Connect your Gaming device or TV through Hampton University’s wired or wireless network. The device registration process is simple. Device registration

Read more...

Change Password

Students and faculty, if you cannot log into a campus computer (or If you are locked out) and need to change your Infotech password you

Read more...

Get Microsoft Office

Students: Go to the Website: office.com/getoffice365 Provide your Student email address Follow instructions to Download your Free Version of Microsoft Office Faculty: Standard Hampton University

Read more...